The Alliance has had three strategies for CalFresh Excellence: Quick, Consistent, Connected. Of course, we need to ensure CalFresh Excellence for ALL of California’s diverse communities, and bring a focus on race and language equity. We continue our ATC approach: data-driven, client centered, aligned, and statewide with the issue of equity applied to all. This strategy acts as an elevation, but neither a beginning nor an end, to this essential work. The Alliance has developed a set of Equity Recommendations to guide organization engagement:
ATC Equity Recommendation #1: Start with a shared vision of Equity and Excellence.
ATC Equity Recommendation #2: Know the rules on non-discrimination.
ATC Equity Recommendation #3: Advocate for State Agenda to Advance Equity in CalFresh
ATC Equity Recommendation #4: Build a Diverse and Equity-focus Advocacy and Outreach Team
ATC Equity Recommendation #5: Train and Support Diverse Workforce
ATC Equity Recommendation #6: Use your Outreach Experiences and Data and Equity Indicators
ATC Equity Recommendation #7: Investigate more Equity Indicators in Partnership with Your County
ATC Equity Recommendation #8: Engage in Step-by-Step “Debiasing” of any Areas Generating Disparities
Hypothetical example #1: Data show apps received in [x] group [could be race, language, one local office, etc] sharply down one quarter.
Investigate: Request for language services by [x] group speakers down.
Discover: The “Notice of Language Services” in [x] group is incorrectly translated.
Resolve: Re-translate Notice, with proper review by professional and community translators. Outreach push to [x] speakers and community groups.
Hypothetical example #2: Data show denials for incomplete verifications higher for [x] group.
Investigate: Incomplete verifications of SSN is #1 reason for x’s group denial.
Discover: Applicants are being asked to provide their SSN card, even though not required and SSN can often be verified electronically.
Resolve: Retrain workers on verification protocols, including SSN. Follow-up on cases denied for failure to verify SSN. Continue to monitor data on denials for incomplete verifications.